Your Privacy at fanci win

Information We Collect

fanci win collects personal information about you through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and in certain cases from third-party sources such as payment processors and identity verification providers. The categories of information we collect are described below.

Information You Provide Directly

When you create a fanci win account, update your profile, contact our support team, or participate in a promotion, you may provide us with:

• Identity information: Full legal name, date of birth, and gender.
• Contact information: Email address, mobile phone number, and residential address.
• Account credentials: Username and a hashed version of your chosen password. fanci win never stores passwords in plain text.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or other government-issued identification provided during the KYC (Know Your Customer) verification process.
• Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) required to process deposits and withdrawals. Card details (Visa, Mastercard) are tokenised and handled by our payment processing partners — fanci win does not store raw card numbers.
• Communications content: Messages, support tickets, and feedback you submit to the fanci win team.

Information Collected Automatically

When you visit or use the fanci win platform, certain technical data is collected automatically by our systems and by the cookies and similar technologies described in Section 4:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features used, games played, betting history, session duration, clicks, and navigation paths within the fanci win platform.
• Transaction data: Records of all deposits, withdrawals, bets placed, game rounds, bonus claims, and balance changes associated with your account.
• Location data: General geographic location inferred from your IP address. fanci win does not collect precise GPS-level location data.
• Log data: Server logs that record access times, error events, and security-related activity associated with your account sessions.

Information from Third Parties

fanci win may receive information about you from third-party sources in specific circumstances, including identity verification outcomes from KYC partners, fraud risk signals from payment processors, and — where you choose to use a social login option — basic profile information from the relevant social platform. In all cases, fanci win handles third-party-sourced data in accordance with this Privacy Policy.

How We Use Your Data

fanci win uses the personal information it collects for the purposes set out in this section. For each purpose, we identify the lawful basis on which we rely to process your data.

Marketing Communications

If you have opted in to receive promotional communications from fanci win, we may send you emails or push notifications about new games, upcoming cricket betting markets (including BPL, T20 World Cup, and IPL events), special promotions, and platform updates. You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any promotional email or by updating your communication preferences within your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

Automated Decision-Making

fanci win's fraud detection and responsible gaming monitoring systems may apply automated analysis to transaction and usage data to identify unusual patterns that may indicate fraudulent activity or problem gambling behaviour. Where an automated process results in a material decision affecting your account (such as a temporary suspension), you have the right to request human review of that decision by contacting our support team at [email protected].

Data Sharing & Disclosure

fanci win does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the specific purpose stated.

Service Providers and Processing Partners

We share personal data with carefully selected third-party service providers who assist us in operating the fanci win platform. These include payment processing companies that facilitate transactions via bKash, Nagad, Rocket, Upay, and banking partners; identity verification providers that perform KYC checks on our behalf; cloud infrastructure and hosting providers that store platform data in secure data centres; customer support software providers; and analytics service providers that help us understand platform usage. All service providers are bound by contractual obligations that restrict their use of your data to the specific purpose for which it was shared and that require them to maintain appropriate security standards.

Legal and Regulatory Disclosure

fanci win may be required to disclose personal data to government bodies, law enforcement agencies, financial intelligence units, or other regulatory authorities where such disclosure is required by applicable law, a valid legal order, or a regulatory directive. fanci win will notify affected players of such disclosures to the extent permitted by law. We do not disclose data to law enforcement on a voluntary basis without a valid legal mandate.

Business Transfers

In the event that fanci win undergoes a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify registered players of any such transfer and of any material change to this Privacy Policy that results from it, with reasonable advance notice where possible.

Aggregate and Anonymised Data

fanci win may share aggregated, anonymised, or pseudonymised data sets — from which no individual can reasonably be identified — with research partners, industry bodies, or the public for purposes such as reporting on gaming trends, responsible gaming research, or platform performance benchmarking. This type of sharing does not constitute disclosure of personal data and is not subject to the restrictions in this section.

Cookies & Tracking Technologies

The fanci win platform uses cookies, web beacons, pixel tags, and similar tracking technologies to operate core platform functions, maintain session security, and collect usage analytics. This section explains what these technologies are, how fanci win uses them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, to remember user preferences, and to provide basic analytics information to site operators. Cookies set by fanci win are first-party cookies; we do not deploy third-party advertising cookies that track you across unrelated websites.

Cookie Categories Used by fanci win

• Strictly Necessary Cookies: These cookies are essential for the fanci win platform to function. They manage your login session, maintain security tokens, remember your language and currency preferences, and enable core betting and gaming features. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: These cookies help fanci win understand how players use the platform — which pages are most visited, where users encounter friction, and how game categories perform. This data is used in aggregate and anonymised form to guide platform improvements. Players may opt out of analytics cookies via the cookie preference centre in account settings.
• Functionality Cookies: These cookies remember your personalisation choices — such as preferred sports markets, saved bet slips, and notification settings — so that you do not need to reconfigure them on each visit.
• Security Cookies: These cookies assist our fraud detection systems by recognising trusted devices and flagging login attempts from unfamiliar locations or devices as potentially suspicious.

Managing Your Cookie Preferences

You can control non-essential cookies through your fanci win account settings or through your browser's built-in cookie management tools. Most modern browsers allow you to block or delete cookies via the privacy or security settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling analytics or functionality cookies will not prevent you from using the platform but may result in a less personalised experience.

Data Retention

fanci win retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The retention periods that apply to the main categories of data we hold are described below.

Account Data

Personal information associated with your fanci win account — including identity details, contact information, and account credentials — is retained for the duration of the active account relationship and for a period of five years following account closure. This retention period reflects our obligations under anti-money laundering regulations and responsible gaming requirements applicable to operators serving the Bangladesh market.

Transaction and Betting Records

Records of all deposits, withdrawals, bets placed, game rounds, and bonus activity are retained for a minimum of five years from the date of the transaction. These records are maintained to satisfy financial compliance obligations, to resolve any disputes that may arise, and to support responsible gaming intervention where patterns of concern are identified in historical data.

Identity Verification Documents

Copies of identity documents submitted during the KYC verification process are retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.

Support Communications

Support tickets, live chat transcripts, and email correspondence are retained for two years from the date of the communication, to enable consistent service and to resolve any subsequent complaints or disputes relating to the same matter.

Deletion and Anonymisation

Once the applicable retention period has elapsed and there is no ongoing legal reason to retain the data, fanci win will either securely delete your personal information or anonymise it so that it can no longer be linked to you as an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics and platform improvement purposes.

Data Security Measures

fanci win takes the security of your personal data seriously and applies a layered set of technical and organisational safeguards to protect your information against unauthorised access, disclosure, alteration, and destruction.

Technical Safeguards

• Encryption in transit: All data exchanged between your device and the fanci win platform is protected using TLS 1.3 protocol. The padlock icon in your browser address bar confirms that your connection is secure.
• Encryption at rest: Sensitive data stored on fanci win servers, including personal details and payment information, is encrypted using AES-256 encryption.
• Password hashing: Account passwords are stored exclusively as salted cryptographic hashes. fanci win staff cannot view your password, and we will never ask you to share it with us.
• Access controls: Access to personal data within fanci win's internal systems is restricted on a need-to-know basis using role-based access controls. Only authorised personnel with a legitimate operational requirement may access player data.
• Intrusion detection: Our platform is monitored continuously by automated intrusion detection systems that flag and escalate suspicious access patterns for review by our security team.
• Penetration testing: fanci win conducts periodic third-party security assessments and penetration tests to identify and remediate vulnerabilities in the platform.

Organisational Safeguards

All fanci win staff members who handle personal data receive mandatory data protection training as part of their onboarding process and at regular intervals thereafter. We maintain internal data handling policies and procedures that are reviewed and updated in line with evolving best practices. Staff accounts with access to player data are protected by multi-factor authentication and are subject to activity logging and audit.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, fanci win will take prompt containment action and will notify affected players without undue delay, providing clear information about the nature of the breach, the data involved, and the steps we are taking to address it. We maintain an incident response plan specifically for data security events, which is tested periodically.

Your Privacy Rights

fanci win recognises and respects your rights in relation to the personal data we hold about you. The following rights are available to you and can be exercised by submitting a request to our privacy team at [email protected]. We will respond to all valid data rights requests within a reasonable timeframe and at no charge for routine requests.

Please note that some rights are subject to exceptions. For example, fanci win cannot delete data that it is required to retain under anti-money laundering legislation, and we cannot provide a data export in a format that would reveal the personal data of other individuals. Where we are unable to fulfil a data rights request in full, we will explain the reason clearly in our response.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way fanci win handles your personal information, please contact our privacy team using the details below. We take all privacy queries seriously and will respond promptly.

Privacy Contact Details

Email: [email protected] — please include "Privacy Query" or "Data Rights Request" in the subject line so we can route your message to the correct team member.

Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. For complex data rights requests, we may extend this period by a further 30 days where necessary, in which case we will notify you of the extension and the reason for it.

Identity Verification for Data Rights Requests: To protect your privacy, fanci win will verify your identity before processing any data rights request. You will be asked to confirm certain account details and may be required to provide a copy of a valid identity document. This verification step ensures that we do not disclose or delete your data in response to a request made by an unauthorised third party.

Updates to This Privacy Policy

fanci win reserves the right to update this Privacy Policy at any time to reflect changes in platform functionality, applicable law, or our internal data handling practices. When material changes are made, registered players will be notified via email and via a prominent notice on the fanci win platform. The revised policy will always display the updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of fanci win following the publication of an updated Privacy Policy constitutes your acceptance of the changes.